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FAQ


General

My total doesn’t look right.
If your order amount does not look correct, do not place the order. If a discount or sale price is not reflected in the cart, please contact us asap. We will correct the error as soon as we can. Do not place the order if the total amount does not look correct, that is the amount you will be charged.

Do I have to pay sales tax?
Sales Tax of 5.6% will be added to all WI Orders.
There is also a WI Tax on eLiquids of $0.05/mL.

Do you sell “this product” online?
We are adding more things to the site everyday. If you don’t see an item on the site you expect, please contact us and we will try to get it up here as soon as possible.

Can I place an order via email or FaceBook?
No, we apologize, but we cannot accept orders that way.

Can I pickup at the shop?
No, we apologize, but we cannot fulfill orders that way.

Due to the potential spread of Covid-19, we are not accepting cash or allowing people at the shop. We want to protect you and our family.


Order Shipping

Local Dropoff: $2.00
Free after $40.00
Valid for Milwaukee County

Local Deliveries are made Monday-Saturday at 1pm CST.
No Deliveries are made on Sunday.

We will deliver to your porch within 24 hours of your order, except Sunday. Your order will be hung on a door knob/handle inside the outer door. Please leave specific instructions in the order note if you have any.

Orders placed by NOON CST will usually be delivered the same day. Orders placed after NOON CST will be delivered the next day.

We deliver orders in bulk, not as each order is received. Orders are delivered in a way to keep an efficient route, not in the order they are received. Your spot in the delivery order is wholly dependent on the locations of all orders to be delivered.

USPS Priority: $8.00
Tracking Number Provided
Insurance up to $50

Free Shipping: $0.00
Activates after $40.00


Priority is a Shipping Method
This option is NOT for Processing

We are not responsible for lost, stolen, misdirected, or damaged mail.
Please be sure you input the billing and mailing addresses correctly.

WE CANNOT SEND FREE REPLACEMENTS PER THE NEW REGULATIONS. WE HIGHLY SUGGEST PRIORITY MAIL TO INSURE YOUR PACKAGE AGAINST LOSS/DAMAGE.

How long will it take ship my order via USPS?
We attempt to process, package, and ship every order as fast as we can. The time between the placing of the order and the shipping of the order may vary from 1-3 business days. If any issue arises or snag occurs, we will notify you promptly of the situation and a list of remedies, if applicable.

Can I get free shipping?
Every order of $40 or more qualifies for free shipping. The cart will show the option automatically. You must still select it from the options. No coupon code is needed.


Order Status

What does it mean?

Processing:
Your payment was accepted and your order will be picked and shipped in the order it was received.

Completed:
Your order is prepped for shipping or has left the warehouse already. If you chose local delivery, your order is on your porch.

Tracking:
You will receive an email from Stamps.com with your tracking number.

Where is my order confirmation/tracking number?
If you did not receive an email confirmation for your order, please check your spam folder. Your tracking number will come in a different email from Stamps.com


Reward Points

How do they work?
— Get 1 Point for every $1 spent before taxes and shipping.
— Redeem Points on Future Orders
— About 13 points = $1 Off


Inventory Discrepancies
In the event the inventory is incorrect on the website, we will contact you with options. These may include, but are not limited to, refund, substitution, or waiting for us to get that product back in stock. We will communicate the specifics regarding your situation if this event occurs for you.


The Following FAQs apply to The Vape Apes Brand eLiquids Only

Gluten-Free
The Vape Apes eLiquids are Gluten-Free as well. Vapers with a PG sensitivity do not need to worry and neither do vapers with a gluten sensitivity! Vape Happy!

Ethylene Glycol and Diethylene Glycol
Our eliquids contain absolutely ZERO Ethylene Glycol and ZERO Diethylene Glycol.

Kosher
The VG used in our ejuice is Kosher; however, the flavorings are not.

Do you fill your bottles properly?
The Lab we use ensures our bottles contain the full amount of eLiquid we advertise on the label. We will never short you a single milliliter. We spot check our Lab to make sure they fill properly. We find our bottles contain the advertised amount with some showing up to 2mL more. You may end up with a free bonus! Not every bottle will have more, but every bottle will be properly filled.

Do you add coloring to your juice?
We do not add coloring outside of whatever comes organically with the flavorings used.

Why is my juice faded in color?
Some colors are UV sensitive and/or photosensitive. This means the color will fade when exposed to sun or other forms of light. The taste and safety is unaffected.

Where is the eLiquid/eJuice made?
Our eLiquid is produced in a clean lab that has been certified to meet ISO 9001:2008 standards. The lab is located in Wisconsin, USA. Since the lab has to have minimum levels of control, cleanliness, and knowledge on staff, you can be assured our eLiquid has a very high level of consistency and purity.

What is the PG/VG content of the eLiquid/eJuice?
Our juice is 100% VG, except in the rare case an amount of PG is needed to maintain mixtures. Vegetable glycerin (VG) is a thicker solution compared to propylene glycol (PG). VG has a slight sweet taste which also makes the e-liquid sweeter. PG is known to give users a dry mouth. You also get a smoother hit when using VG. On the upside, because of its high consistency, VG e-liquids produce significantly more vapor and do not cause allergic reactions as often as propylene glycol.